Where are Hygge Home's products designed & manufactured? Our products are designed & manufactured in Indonesia.
Do you have a showroom or Brick & Mortar shop? No.
Where are your warehouses located? We have warehouses in USA, Europe and Indonesia.
Do you ship internationally? Hygge Home Indonesia only ships in Indonesia. We do have shops in other locations. See our other shops here.
Ordering & Product Information
How long will my order take to process? We operate on a build to stock concept. If we have stock on hand for your requested product(s), your order will be processed & fulfilled within 4-7 business days. This does not include shipping time. If your order cannot be fulfilled in 4-7 business days, we will contact you to provide an update on the ship out date.
If we do not have stock available, please sign up to our waiting list in the product page and you will be notified when the product you want has been restocked.
How can I change my order? You can change your order at any time before it has been scheduled for delivery from our warehouse. To do so, please email info@hyggehome.com and include your order number.
How can I cancel my order? If your order has not yet been scheduled for delivery, you can cancel your order by emailing info@hyggehome.com. There will be no costs associated with your cancellation.
If you order has been scheduled for delivery, you can still cancel your order, either by emailing info@hyggehome.com or by refusing your product(s) at the time of delivery.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Do I have to assemble my purchase? All Hygge Home furniture is pre-assembled, with the exception of the Hutch units, Dining Tables, Coffee Tables & Beds. These products require minimal assembly.
Delivery Information
What is Front Door Standard Delivery? Front Door Standard Delivery ships from the warehouse by common carrier and by LTL freight. Front door delivery includes delivery to your door step only, it does not include carry in or assembly services.
What is Flat Rate Premium Delivery? Flat Rate Premium Delivery is for large parcel items with an order amount of 499.999,00 RP or more. This includes delivery to your room of choice, light assembly services and removal of packing materials.
What is your refund policy? Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All returns are subject to a 10% restocking fee based on the value of the returned product. If you receive a refund, the restocking fee will be deducted from your refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
